Chapter 3 Summary
Organization and People
This chapter provides practical guidance on the organizational factors that support successful TAM practice.
What’s Important
Asset Management is not possible without people within the organization who are committed to its success. This part of the asset management framework involves establishing TAM roles, responsibilities and competencies, strengthening coordination and communication, and managing change.
How the Guide Can Help
The guide introduces TAM organizational models and describes how these help determine how TAM is implemented throughout the agency. Because asset management is cross-cutting by nature, TAM requires coordinated actions across a diverse set of business units including planning, programming, scoping, design, construction, maintenance and operations functions. Various external entities also have a role in TAM and require coordination to deliver the best results. External stakeholders include customers using the transportation system, partners the agency works with such as toll authorities or operators of other modes of transportation, legislative and oversight bodies, and the general public. The guide describes how to employ coordination and communication strategies to bring people and groups together to achieve a common set of goals.
Spotlight on
TAM Plans and Policies
Strong communication helps ensure that new TAM initiatives are successful, effective and sustained. Successful communications help TAM implementation programs progress with momentum while maintaining awareness among all stakeholders. It is worthwhile to agree to and develop a communications plan so that everyone involved in TAM can help provide the most efficient and effective messaging. The plan can utilize a range of communication mechanisms including websites and webpages, workshops, public relations and events, PowerPoint presentations, and brochures and reports.