The Balanced Scorecard—Measures that Drive Performance
Kaplan and Norton
Year Published: 1992
Publisher: Harvard Business Review
External Link: https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2
This resource provides a framework for performance management, challenging conventional strategies developed for assessing performance measurements. The "Balance Scorecard" method includes both financial and operational measures, creating a more accurate and holistic evaluation of efficiency.