3.3.1 02 Change Management Success Factors

Change Management Success Factors / Colorado DOT

Colorado DOT’s (CDOT) change management program seeks to “help all members of Team CDOT be successful with each and every change which impacts them.” CDOT’s people-centric approach to change management highlights the two-way flow of the information system. Information can flow from project leads, to change agents, to supervisors, and finally to employees. However, information and ideas can also originate with the employees and flow back to the project leads. This encourages engagement from frontline workers. CDOT has identified the following contributors to success in change management:

• Active and visible sponsorship
• Frequent and open communication about the change
• Structured change management approach
• Dedicated change management resources and funding
• Employee engagement and participation
• Engagement with and support from middle management