3.5.2.1
Capturing Tacit Knowledge
There are a few ways that agencies can ensure the capture of tacit knowledge. For example, an agency can find ways to regularly document insights and experiences of seasoned professionals and experts in the field of TAM, including through expert interviews and more structured documentation. Mentorship programs are another-way to transfer knowledge from those with expertise to new staff who are learning, by encouraging experienced staff to share critical tacit knowledge to newer employees.