Minnesota's Performance Management System / Minnesota DOT
The Minnesota DOT’s performance management system consists of clear policies, performance trend data and performance forecasts to guide investments and operational decisions. The system is designed to (http://www.dot.state.mn.us/measures/):
- Address stakeholders’ desire for accountability and transparency
- Provide more informed decision-making and solutions to increasing challenges
- Enhance customer-responsiveness
- Ensure compliance with legislators' mandates
- Improve internal management
- Facilitate refinement of programs and services
- Set benchmarks for comparison of results
MnDOT uses performance criteria to guide capital investments and annual operational budgets. Transportation system and agency performance reports are regularly reviewed by MnDOT management. The ongoing measurement and review process assists MnDOT in evaluating the efficiency of service delivery and assessing the effectiveness of program activities. This objective-based approach increases transparency, and encourages innovation by keeping the focus on outcomes.
The accountability and transparency provided by MnDOT’s performance management system has contributed to MnDOT’s reputation among elected officials as a trusted partner in addressing challenging issues.
Accountability and transparency are a foundation of success for public agencies. The benefit is increased trust. This can help elected officials view MnDOT as a trusted partner and work together on challenging issues. Confidence in agency decision-processes and results is important to legislators considering new investments.
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