6.1.3.3
Addressing Disruptions to Performance in Target Setting
It is inevitable that agencies will face events that disrupt what might be expected to be typical performance. Sometimes these events alter performance for a short period of time before performance returns to typical patterns. In other situations, the event may alter performance for a long period of time, as the changes associated with working from home following the COVID-19 pandemic have had on traffic patterns, congestion, and safety. The guide provides examples illustrating times when an agency might choose to include or exclude the disruption or use the disruption to alter previous performance patterns.